FAQ- service
You can fill in our service contact form, send an e-mail to service@boixeurope.com or call +31 313 – 67 04 69.
The Boix Europe office with the Service & Support department is located at Loubergweg 6 in Eerbeek (Netherlands).
In the manual of your Boix machine you can find a few things about common issues. If your issue is not listed here, you can contact us by e-mail service@boixeurope.com or call +31 313 – 67 04 69.
Send an e-mail with a photo or video to service@boixeurope.com or call +31 313 – 67 04 69. You immediately get to speak an engineer.
Send an e-mail with the article number and/or description and/or photo of the required parts to:
service@boixeurope.com
By default, we ship the parts via parcel post. In some cases and in consultation it is possible to pick up the spare parts at Boix Europe in Eerbeek.
Send an e-mail to service@boixeurope.com with a drawing of the new tray that you want to set up and a description of the type of Boix machine with which you will set up this tray. In addition, we would like to receive a drawing of the tray that is currently being set up with the Boix box erecting machine. Based on these drawings, our service department can determine whether you need new parts.
After receiving the tray drawing and 5 production blanks per tray type to be set up, it takes an average of 2 weeks before you receive the new forming set.
Depending on the type of tray, it is easy to change the box size to erect another box with a Boix tray forming machine. The adjustment takes only take a few minutes. View here an instruction video of a tray size adjustment at a Boix Q-1500 tray forming machine.
You can send an e-mail to service@boixeurope.com
By default, upon delivery a Boix tray forming machine has 12 months warranty on parts and labor, with the exception of wear parts due to normal use such as tires, electrical equipment, rubber suction cups, etc. and travel and accommodation costs of the mechanic. Parts mounted on the machine that are not manufactured by Boix (glue unit, motors, compressor, etc.) are covered by the manufacturer's warranty. Combined with a Boix maintenance contract it is possible to extend the warranty free of charge to 18 months.
With a Boix service contract you opt for extra benefit, convenience and security. You are guaranteed regular preventive maintenance and benefit from a discount on Boix parts and hourly rates. In addition, the warranty on a new machine is extended by 6 months to 18 months and Boix Europe assists you from the Netherlands with an easily accessible Service & Support department and fast delivery of spare parts. Would you like to receive more information or an offer without obligation? Then contact us.
- Never carry out repairs on a machine without pressing the emergency stop of the machine. Because of this operation, all compressed air is also discharged from the machine. Even if you carry out repairs to the pneumatic system: Always press the emergency stop!
- Never remove loose parts of cardboard from the machine while the machine is running.
- Safety windows are equipped with electrical protection, which means the machine stops or cannot be started when opening a window or fence.
- All fencing is equipped with electrical protection, so you cannot start the machine when the electrical protection is interrupted.
- Never clean the hot melt system when the compressed air is not completely removed from the hot melt system. You do this by turning the pressure gauge to zero (turning counterclockwise).|
- The corresponding hoses and heads of the hotmelt system have a temperature of no less than 170 ℃!
- Never switch on the machine when the electrical box is open. There is a voltage of 380 volts on the machine.
The adhesive system switches off automatically after 120 minutes when the machine is not in operation. This time can be adjusted as desired.
It takes about 45 minutes before the adhesive reaches temperature and the machine is released for use (green light lights up).
Daily maintenance:
- Clean the adhesive plate.
- Clean the forming area and remove any adhesive residue.
- Clean the pusher chain.
Weekly maintenance:
- Remove dust and caked dirt (adhesive residue, cardboard, etc.) from and inside the machine.
- Provide the pusher chain with oil.
Our advice is to have the machine serviced by a skilled technician for every 500.000 trays that have been set up.
Yes this is possible in a number of cases. For further information, please contact sales@boixeurope.com.
It is certainly possible to have machines refurbished at Boix Europe. Please contact Service & Support via e-mail
service@boixeurope.com
Boix Europe regularly organizes training courses. Please contact Service & Support via service@boixeurope.com