Our service

Customer Service is a priority at Boix Europe B.V. Our service level is highly appreciated by our consumers and covers the following areas:

Service

Every machine sold will be installed by one of our own experienced service technicians. He will train your employees in operating the machine with the support of a clear user manual. As standard we offer 12 months guarantee on a new machine covering working hours and spare parts.

Incidents

In spite of the high degree of reliability it can of course nevertheless occur that a machine has a break down. Fortunately 90% of issues can  be solved over the phone so you can resume your production process immediately. If the problem can not be solved by phone one of our technicians will be scheduled to solve the disturbance as soon as possible.

Maintenance

Preventive maintenance on your machines protects you against unnecessary production delays and down time and ensures that your systems are kept in an optimum condition. There are references available of Boix machines of 30 years and older with a total output of more than 40 millions trays without considerable technical problems during these years. This success is mainly based on the use of high quality machine parts and periodic maintenance by experienced service technicians. During a routine service visit the machines are thoroughly inspected by our technicians, lubricated and adjusted. Components liable to wear which need replacement are changed directly in consultation with the customer. Finally there will be an extended trial run. Hereafter the machine can work trouble free once again as part of your production process.

Parts

Boix Europe B.V. has a wide range of parts in stock so repairs can be done without  much delay. Our service contact will take care that your required (spare) parts will be at the right destination as soon as possible.

Service contact

For service, problems, maintenance and parts you can contact us.